Frequently asked questions

Choose the product and size you want, add it to your basket and go to checkout. You can check out as a guest, or create an account to see your order history and reorder faster.

You can pay securely with the payment options shown at checkout, including major debit and credit cards. Payments are processed securely by Shopify, and we never see or store your full card details.

Email us at info@naturesroot.co.uk as soon as possible with your order number. If your order hasn't been packed yet, we'll do our best to change or cancel it for you.

Yes. Most products come in several sizes, many up to 1kg or 5kg. For larger quantities or regular trade orders, email info@naturesroot.co.uk and tell us what you need.

We offer three UK delivery options:

• Standard (2–3 days): £3.99
• Fast & Trackable (1–2 days): £6.99
• Next Day: £8.99 (order before 2pm, Monday to Thursday)

Standard UK delivery is free on orders of £50 or more. See our delivery page for full details.

Yes. Standard UK delivery (2–5 working days) is free on orders of £50 or more.

Yes, to most of Europe and to Israel, in 4–10 working days:

• Europe Zone 1 (including France, Germany, Ireland, Spain, Italy and the Netherlands): £14.99
• Europe Zone 2 (including Norway, Switzerland, Portugal and Malta): £29.99
• Israel: £29.99

See our delivery page for the full list of countries. Orders sent outside the UK may be charged import duties or taxes by the destination country; these aren't included in our prices.

We'll email you when your order is on its way. If you chose a tracked service, such as Fast & Trackable, your tracking link will be in that email. If you can't find it, email info@naturesroot.co.uk.

Please check the delivery time for the service you chose, and check with neighbours or your safe place. If it still hasn't arrived, email info@naturesroot.co.uk with your order number and we'll look into it.

You can return items within 30 days of receiving your order, as long as they're unused and in their original, unopened packaging. For food safety reasons we can't accept opened food products back unless they're faulty. Read our full refund policy.

Email info@naturesroot.co.uk with your order number and the item you'd like to return. We'll reply with the returns address and next steps. Please contact us before sending anything back.

We're sorry about that. Email info@naturesroot.co.uk with your order number and a photo of the problem, and we'll arrange a replacement or refund.

Once we've received and checked your return, we'll email you to confirm. Approved refunds go back to your original payment method. Your bank may take a few working days to show it.

Nature's Root is a UK online shop that has been selling natural ingredients since 2013. Our range includes superfood powders, mushroom powders, herbs and Ayurvedic powders, sprouting and microgreen seeds, nuts, seeds, dried fruit, cacao, and natural hair and skin care powders.

Products with Organic in the name are certified organic, and you'll see the organic certification logos on the product page and pack. Premium products are carefully sourced ingredients that aren't certified organic.

Our ingredients come from growers around the world, depending on where each plant grows best. Where we have it, you'll find the country of origin on each product page, under Origin, storage & safety.

Most of our range is plant-based, and each product page tells you whether it's suitable for vegans. A few products, such as bee pollen and marine collagen, are not vegan.

All of our products are packed in a facility that also handles nuts and sesame. Some products are allergens themselves, such as nuts, sesame seeds and celery seed powder. Always check the allergen information on the product page and pack.

Our products are natural ingredients, so colour, texture and flavour can vary slightly from harvest to harvest. This is normal and doesn't affect the product.

Keep pouches sealed in a cool, dry place away from direct sunlight, and always use a clean, dry spoon. Powders absorb moisture and can clump if left open. The best before date is printed on each pack.

We sell our products as foods and ingredients, not medicines. UK law strictly controls health claims, so we describe what each product is, how it tastes and how to use it. If you have a health condition, are pregnant or breastfeeding, or take any medication, speak to your GP or pharmacist before trying herbal or mushroom products.

Follow the serving suggestion on the pack and the How to use section on each product page. Start with a small amount, especially with stronger-tasting herbs and mushroom powders.

Mix the powder with a splash of liquid to make a smooth paste first, then add the rest. A small whisk or milk frother helps, especially with hot drinks.

Our hair and skin care powders are for external use only. These include henna, indigo, bentonite clay, shikakai, aritha, bhringraj, brahmi, neem, walnut shell, eucalyptus and aloe vera leaf powder. Don't eat or drink them, and do a patch test 48 hours before each use.

Many herbal and mushroom powders aren't suitable during pregnancy or breastfeeding, or for children. Please speak to your GP, midwife or pharmacist first, and check the Who shouldn't use it information on each product page.

Our Guides & Recipes blog has easy recipes and step-by-step guides, from matcha lattes and mushroom hot chocolate to hair masks and sprouting.

Soak the seeds in cool water, then rinse and drain them two or three times a day in a jar or tray. Most sprouts are ready in 3 to 6 days. Our guide to the best seeds for sprouting explains each step.

It depends on the seed: from about 4 hours for alfalfa to 12 hours for chickpeas. See our soak time chart.

Always use seeds sold for sprouting, keep your jar and hands clean, rinse regularly and keep sprouts in the fridge once harvested. The UK Food Standards Agency advises that raw sprouts should be avoided by people who are pregnant, older people, young children and anyone with a weakened immune system, who can cook their sprouts until steaming hot instead.

Yes. Many of our seeds, such as broccoli, radish, rocket and pea, can be grown on a tray of compost or a growing mat and harvested as microgreens after 1 to 2 weeks. Browse our sprouting and microgreen seeds.

No. You can check out as a guest. An account lets you see your order history and check out faster next time.

Email us at info@naturesroot.co.uk or use our contact form. Please include your order number if your question is about an order.